View All Careers

Product Support Specialist

About TaxBit

TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. 

Our Software-as-a-Service platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted in this work by thousands of consumers, leading exchanges and enterprises, government agencies (including the IRS), respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, UT and Seattle, WA.

If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible and inclusive work environment, then TaxBit is the place for you. We’re looking for team members ready to join a hypergrowth company and are excited to work at the forefront of an entirely new industry. 

The Role

We are looking for a Product Support Specialist to assist our customers that utilize our Crypto-Tax platform via chat and email to ensure that we provide them with the most accurate and correct information in a timely manner!

Product Support Specialists are expected to represent TaxBit in a professional and friendly manner. You should be comfortable with typing up emails and answering chats from our users within a reasonable time frame. Understanding TaxBit’s product and having a passion for learning about crypto, tax and accounting and strive to become a subject matter expert. Our team requires the highest level of teamwork and trust to achieve our organizational goals.

Key Responsibilities

  • Deliver a great customer experience, with a focus on TaxBit’s Consumer Platform
  • Act as the initial point of communication for our users via email and chat
  • Actively update, maintain and monitor customer queries in a timely and accurate way
  • Resolve basic troubleshooting related to our Crypto-Tax Platform
  • Identifying customer needs and helping customers use specific features
  • Work across the Support Department to efficiently resolve tickets

Desired Skills & Qualifications

  • 1+ years of experience in Support
  • 2+ years of experience in Customer Service
  • Proficient written communication and writing skills
  • Excellent cross-team collaboration skills
  • Basic knowledge of troubleshooting and issue resolution
  • Ability to learn quickly and pivot to different types of projects
  • Comfortable with multitasking
  • Bonus: Previous experience with Zendesk

Why you want to work here

  • Competitive cash compensation
  • Stock options
  • Heath, Dental, Vision, and Life Insurance
  • Hybrid working model: 3 days in-office, 2 days WFH/flexible
  • Friday team lunches 
  • Autonomous work and flexibility in how work is performed