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Technical Support Specialist

About TaxBit

TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. 

Our Software-as-a-Service (SaaS) platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies—including the IRS— respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, UT and Seattle, WA.

If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We’re looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry. 

The Role

We’re looking for a Technical Support Specialist to help the customers who use our crypto tax platform get the most information they can about their transactions to successfully complete their taxes. This person will use email as the primary form of communication with our customers.

Technical support specialists are expected to represent TaxBit in a professional and friendly manner. You should be comfortable navigating complex topics, situations, and conversations with our users. To learn as much as possible about TaxBit’s product, it will help to have a passion for and curiosity about crypto and tax and accounting as you strive to become a subject matter expert. Our team also requires the highest level of teamwork and trust to achieve our organizational goals.

Required Qualifications

  • 2+ years’ experience interfacing with customers
  • 1+ years’ of technical support experience
  • Technical problem-solving background
  • Proficient in Microsoft Excel
  • Excels in data formatting, manipulation, and reconciliation
  • Excellent cross-team communication

Desired Skills

  • Personal or professional experience with cryptocurrency
  • Comfortable working with large amounts of data and numbers
  • Ability to learn quickly, multitask, and pivot to different types of projects

Why you want to work here

  • Competitive cash compensation
  • Stock options
  • Heath, Dental, Vision, and Life Insurance
  • Hybrid working model: 3 days in-office, 2 days WFH/flexible
  • Friday team lunches 
  • Autonomous work and flexibility in how work is performed