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Documentation Specialist

About TaxBit

TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. 

 

Our Software-as-a-Service (SaaS) platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies—including the IRS— respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include IVP, Insight Partners, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, UT and Seattle, WA.

 

If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We’re looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry. 


The Role


We’re looking for a Documentation Specialist to help build TaxBit’s interactive guided experiences, which walk customers through different types of tasks in our app and external software.

 

The ideal candidate will use a variety of tools to document best practices, work in multiple environments to problem solve for customer-facing solutions, and then provide instructions in specific step-by-step guides. Our team requires the highest level of teamwork and trust to achieve our organizational goals.


The Documentation Specialist will have an interest in the space where communication and technology intersect. In order to be successful in this role, it will help to have a passion for and curiosity about crypto and tax and accounting; while at TaxBit, you’ll strive to become an expert on these subjects. 

 

Key Responsibilities

  • Write, edit, and maintain high quality, knowledge base articles to optimize the TaxBit customer experience 
  • Create demos that show users how to execute platform features
  • Conduct content audits to identify areas gaps and opportunities where additional assistance can be provided in the knowledge base 
  • Drive and report out on consumer content KPIs
  • Collaborate with Customer Support, Product, Engineering, and Marketing teams to support release activity and optimization efforts 

 

Required Qualifications

  • Strong collaborative skills
  • Outstanding organizational skills
  • Excellent written and verbal communication skills
  • Technical writing background—personal or professional
  • Familiar with AP style
  • Open to completing an editing test and providing writing sample during the interview process

 

Desired Skills

  • Familiarity with Google Workspace
  • Interest or background in cryptocurrency—personal or professional
  • Basic photo/video editing experience

Why you want to work here

  • Competitive cash compensation
  • Stock options
  • Heath, Dental, Vision, and Life Insurance
  • Hybrid working model: 3 days in-office, 2 days WFH/flexible
  • Friday team lunches 
  • Autonomous work and flexibility in how work is performed

**Vaccines are mandatory in order to foster a safe environment.