TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems.
Our Software-as-a-Service (SaaS) platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies—including the IRS— respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include IVP, Insight Partners, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, UT and Seattle, WA.
If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We’re looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry.
As the Director of Customer Success, you’ll drive customer business outcomes, including satisfaction and retention, and partner with sales to close expansion opportunities.
As a hypergrowth startup, landing new customers is critical to TaxBit’s success. Our ability to successfully manage and grow our existing customer base is of equal importance. As the first customer success hire for the company, you’ll be responsible for the design and execution of the post-sales customer experience and driving adoption and value realization for our customers. We’re in the very early stages of defining how the above priorities can drive the maximum long-term impact; as such, this role is ideal for an outcome-oriented leader who is excited by challenges and doesn’t need to follow a playbook.
As TaxBit’s solution set continues to grow, we will continuously be looking for innovative ways to engage our customers from driving the initial launch of new technologies, to realizing the expected value, and then expanding the partnership. The Director will: develop the strategy for engaging customers, for example high touch vs scale models; work cross-functionally to build out the methodologies, engagement points, and artifacts; and then test hypotheses, iterate, and improve. The employment strategies include data-driven decision making around engagement touchpoints with customers to drive early wins, and ensure 100% retention of our enterprise customers.
Why you want to work here
**Vaccines are mandatory in order to foster a safe environment.